We strive to ensure your satisfaction with every purchase from Arushi Publications. Please review our refund and return policy below:

1. Non-Refundable Items:

We regret that we cannot offer refunds for purchased books unless the product is received damaged or if the wrong item has been shipped.

2. Damaged or Wrong Products:

If you receive a damaged or incorrect product, please contact us at info.arushipublications@gmail.com within 7 days of receiving your order. Provide your order number and details of the issue. We will guide you through the return process.

3. Return Process:

To initiate a return, contact us at the provided email address. Our team will provide instructions on returning the damaged or wrong item. Please ensure that the product is unused and in its original packaging.

4. Refund or Replacement:

Once we receive the returned item, we will inspect it and notify you of the status. If eligible, you may choose between a refund or a replacement for the damaged or incorrect product.

5. Shipping Costs:

Arushi Publications will cover the shipping costs for returning damaged or incorrect items. Please follow the provided instructions to ensure a smooth return process.

6. Timeframe:

Ensure you contact us within 7 days of receiving your order for damaged or wrong items. We aim to process returns promptly to resolve the issue to your satisfaction.

7. Contact Information:

For any queries or assistance regarding our refund and return policy, please reach out to us at info.arushipublications@gmail.com.

Thank you for choosing Arushi Publications. We appreciate your understanding and cooperation in adhering to our refund and return policy.